In the assembled personal, brand or company-specific machinery and equipment products, no return / exchange is made unless there is a problem caused by production.
If there is a technical problem with the product, which is not specified in the product description that it is the only one in stock, the product is checked by us and the product is returned or replaced with a new one based on the report to be issued. If the product stock is one and the product is unique, the return rules apply in case of defect or malfunction, and the return to the buyer will be carried out accordingly.
The packaging and resalability of the products you want to be returned, except in case of malfunction, must be intact. As kutahyayoresel.com.tr, we do not see it as ethical to sell the products you have opened and used to another customer, so we have to return them unused (except for technical problems or production problems).
For your returns that meet these conditions, you can fill in the “return” section under the invoice and send us the product with the invoice.
DISTANCE SALES
The consumer may return or exchange the product purchased within 14 days from the date of receipt, without any justification and without paying any penal clause, in accordance with the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, within 14 days from the date of receipt, in accordance with the procedure written in the preliminary information form and the contract text, only in distance sales (sales made over the phone and internet). Within 20 days from the date of receipt of the withdrawal notification, provided that the product is not damaged and delivered in full, we undertake to return the product according to your preference and pay you the price or give you a shopping voucher up to the product price. The transportation fee of products exceeding 30 desi/kg per package is not refundable. Legal entities and / or persons acting for commercial or professional purposes cannot benefit from the right of withdrawal and any rights arising from the right of withdrawal.
You can make the withdrawal notification by sending a written notification to [email protected].
DEFECTIVE PRODUCTS
Defective goods are goods which, at the time of delivery to the consumer, are in breach of the contract because they do not conform to the sample or model agreed upon by the parties or do not have the characteristics that they should objectively have.
Goods that do not carry one or more of the features specified in the packaging, label, introduction and user manual, internet portal or advertisements and announcements; that are contrary to the quality declared by the seller or determined in the technical regulation; that do not meet the intended use of the equivalent goods, that contain material, legal or economic deficiencies that reduce or eliminate the benefits that the consumer reasonably expects are also considered defective.
Failure to deliver the goods subject to the contract within the period agreed in the contract or failure to assemble the goods properly in cases where the assembly is carried out by the seller or under his responsibility is considered as a breach of contract. In cases where the assembly of the goods is foreseen to be performed by the consumer, if the assembly is performed incorrectly due to an error or deficiency in the assembly instruction, there is a breach of contract.
Manufacturers or importers are obliged to provide after-sales maintenance and repair services for the goods they produce or import during the lifetime determined by the Ministry.
In case of detection of defective goods, the buyer
a) Returning from the contract by notifying that he is ready to return what is sold,
b) Retaining the sold goods and requesting a discount from the sale price in proportion to the defect,
c) If it does not require an excessive expense, to request the repair of the sold item free of charge at the seller's expense,
ç) If possible, it may use one of the optional rights to request the replacement of the goods sold with a defect-free equivalent.
In the event that free repair or replacement of the goods with a defect-free equivalent will bring disproportionate difficulties for the seller, the consumer may exercise one of the rights to return from the contract or discount the price in proportion to the defect. In determining the disproportionality, issues such as the defect-free value of the goods, the importance of the defect and whether applying for other optional rights will pose a problem for the consumer are taken into consideration.
In the event that one of the rights of free repair or replacement of the goods with a defect-free equivalent is chosen, this request must be fulfilled within a maximum of thirty working days from the date of addressing the seller, manufacturer or importer. The free repair request of the consumer shall be fulfilled within the maximum repair period determined in the regulation.
In cases where the consumer chooses the right to return from the contract or to discount the price at the rate of defect, the entire price paid or the amount of the discount made from the price shall be returned to the consumer immediately.
If the products to be used as an optional right meet the following conditions, the transactions will be finalized within the periods specified within the framework of T.K.H.K. No. 6502.
- Determination that the product is defective,
- In case of exercise of the optional right to return the price;
The product must be flawless and complete as it was at the time of purchase in order to return what was sold,
Delivery of the gifts, accessories and original protections to protect the product, the user manual, the warranty certificate and in general all the equipment and equipment with which the product is sold.
Original sales invoice.
Original return invoice/self-employment receipt if the sale is in the name of the company (commercial natural person business and commercial legal entity).
If possible, in case of the use of the optional right to request the replacement of the sold with a defect-free equivalent, if there is no possibility, the consumer may use other optional rights, if the right to refund is preferred, the price of the product in the sales invoice is refunded in accordance with Article 24 of the İ.İ.İ.K. No. 2004.
SITUATIONS EXCLUDED FROM THE SCOPE OF DEFECTIVE PRODUCT
The use of the defective product optional right does not cover cases arising from use (accident, use contrary to the warranty conditions specified in the user manual or on the warranty certificate, liquid contact, power and current conditions and wear and tear, etc.).
ISSUING THE INVOICE AS A MERCHANT